Terms of Service

01 Acceptance of Terms

By accessing or using the IVAS platform at ivas.dev, including our API, dashboard, documentation, and any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Service. Your continued use of the Service after any changes to these Terms constitutes acceptance of those changes.

02 Description of Service

IVAS (Immortal Virtual Agent Sessions) is a hosted API platform that provides persistent memory for AI agents. The Service includes:

• Memory API — Store, recall, search, and manage memories for AI agents via a RESTful API. Memories persist across agent sessions, crashes, and restarts.
• Session Management — Create and manage agent sessions with automatic context restoration, session history, and lifecycle management.
• Einherjar Verification Protocol — A patent-pending mechanism that verifies the integrity and authenticity of recalled memories, ensuring agents are not acting on fabricated or corrupted data.
• Dashboard — A web interface for monitoring API usage, managing API keys, viewing memory statistics, and configuring your account.

The Service is provided on an "as available" basis. We aim for high uptime but do not guarantee uninterrupted availability. Scheduled maintenance windows will be communicated in advance when possible.

03 Account Registration

To use the Service, you must create an account. Registration requires:

• Email address (required) — Used for authentication, account recovery, billing communications, and service notifications.
• Phone number (optional) — You may provide a mobile phone number to receive SMS notifications and alerts. See Section 14 for SMS consent details.

You must provide accurate, complete, and current information during registration and keep it updated. You are responsible for all activity that occurs under your account. You must notify us immediately at admin@ivas.dev if you suspect unauthorized access to your account.

You may not create multiple accounts to circumvent usage limits, create accounts for others without their consent, or use automated tools to create accounts in bulk.

04 Free Trial

New users are eligible for a free trial of the Service, subject to the following terms:

• Duration: 3 calendar days from account creation.
• Usage limit: 500 API calls per day during the trial period.
• Automatic expiration: The trial ends automatically after 3 days. No credit card is required, and you will not be charged unless you explicitly subscribe to a paid plan.
• Data retention: After your trial expires, your data (memories, sessions, and account information) is retained for 90 days. During this period, you may subscribe to a paid plan to regain full access. After 90 days, all trial data is permanently and irreversibly deleted.
• One trial per user: Each individual or organization is eligible for one free trial. Creating multiple accounts to obtain additional trials is a violation of these Terms.

05 Paid Subscriptions

IVAS offers the following subscription plans:

Plan features, API call limits, and storage quotas are described on the pricing page and may be updated from time to time. Pricing shown above reflects current Early Access rates. Early Access subscribers lock in their rate for the life of their subscription.

Enterprise plans are negotiated individually. Contact admin@ivas.dev for details.

06 Auto-Renewal & Billing

All paid subscriptions are billed monthly and automatically renew at the end of each billing cycle unless you cancel before the renewal date.

• Payment processing: All payments are processed securely through Stripe. IVAS does not store your credit card information directly.
• Billing cycle: Your billing cycle begins on the date you subscribe and renews on the same date each month.
• Failed payments: If a payment fails, we will attempt to charge your payment method up to 3 times over 7 days. If all attempts fail, your account will be downgraded to trial-equivalent access until payment is resolved.
• Cancel anytime: You may cancel your subscription at any time through your account dashboard or by emailing admin@ivas.dev. Cancellation takes effect at the end of the current billing period. You retain access to paid features until that date.

07 Refund Policy

We want you to be satisfied with IVAS. Our refund policy works as follows:

• First subscription only — within 14 days: During the first 14 days of your very first paid subscription, you may request a pro-rata account credit for the unused portion of the billing period. This is a one-time courtesy available only on your first month. No cash or payment method refunds are issued.
• After 14 days, or any subsequent month: No refunds and no credits of any kind. You may cancel at any time, and you will retain access until the end of your current billing period.
• How to request: Email admin@ivas.dev with the subject line "Refund Request" and your account email address.
• Enterprise plans: Refund terms for Enterprise customers are governed by their individual agreement.

08 API Key Security

Upon subscribing, you will be issued one or more API keys to authenticate requests to the Service. You are solely responsible for:

• Keeping your API keys confidential and secure.
• Not sharing API keys with unauthorized individuals or embedding them in publicly accessible code (e.g., public GitHub repositories, client-side JavaScript, or mobile app bundles).
• Rotating your API keys immediately if you suspect they have been compromised.
• All API calls made using your keys, whether authorized by you or not.

IVAS is not liable for unauthorized access or charges resulting from compromised API keys. If you believe your keys have been exposed, revoke them immediately through the dashboard and contact admin@ivas.dev.

09 Email & Account Security

Your email address is the primary authentication method for your IVAS account. Account recovery, password resets, and critical security notifications are sent to this email.

You are responsible for maintaining the security of your email account. If a third party gains access to your email, they may be able to reset your IVAS password, access your dashboard, or view your API keys.

IVAS Corp is not liable for any unauthorized access to your account, data loss, or service misuse that results from a compromised email address. We strongly recommend:

• Using a strong, unique password for your email account.
• Enabling two-factor authentication (2FA) on your email provider.
• Not using a shared or public email address for your IVAS account.

10 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:

• Store illegal content — Use the Service to store, transmit, or process content that violates any applicable law, including but not limited to content involving child exploitation, terrorism, or human trafficking.
• Reverse engineer — Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, algorithms, or architecture of the Service, including the Einherjar Verification Protocol.
• Abuse or overload — Conduct denial-of-service attacks, send excessive requests designed to degrade performance, exploit bugs or vulnerabilities, or interfere with other users' access to the Service.
• Share credentials — Share your account credentials, API keys, or access tokens with unauthorized parties, or sell or resell access to the Service.
• Circumvent limits — Use technical means to bypass rate limits, usage quotas, or other restrictions imposed by your plan.
• Impersonate — Misrepresent your identity or affiliation, or impersonate IVAS Corp or its employees.
• Scrape or harvest — Use automated means to scrape, harvest, or extract data from the Service beyond normal API usage.

Violation of this section may result in immediate suspension or termination of your account without prior notice.

11 Intellectual Property

IVAS Corp owns all intellectual property in and related to the Service, including but not limited to:

• The IVAS platform, API, dashboard, and documentation.
• The Einherjar Verification Protocol and all related algorithms, methods, and systems.
• U.S. Provisional Patent Application No. 64/019,813 and any resulting patents.
• The IVAS name, logo, and all associated trademarks and trade dress.
• All software code, architecture, designs, and processes underlying the Service.

Nothing in these Terms grants you any right, title, or interest in IVAS Corp's intellectual property, except for the limited right to use the Service in accordance with these Terms.

Your data is yours. IVAS Corp does not claim ownership of any data, memories, or content you store through the Service. See Section 12 for details on data ownership.

12 Data Ownership & Custody

You retain full ownership of all data you store through the Service, including agent memories, session data, metadata, and any other content you transmit via the API ("Your Data").

IVAS Corp acts as a custodian of Your Data. We store and process Your Data solely to provide and improve the Service. We do not sell, share, or use Your Data for advertising. Specifically:

• Export: You may export Your Data at any time through the API or by requesting a full data export from admin@ivas.dev.
• Delete: You may delete Your Data at any time through the API. Deletion is permanent and irreversible. We remove deleted data from active systems within 30 days and from backups within 90 days.
• Portability: Your Data is stored in standard formats and can be exported in JSON via the API. There is no lock-in.
• No training: We do not use Your Data to train machine learning models, and we do not provide Your Data to third parties for model training purposes.

We implement commercially reasonable technical and organizational measures to protect Your Data. However, no system is perfectly secure, and we cannot guarantee absolute security. See our Privacy Policy for full details.

13 Privacy

Your privacy matters to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you acknowledge that you have read and understood our Privacy Policy and consent to the practices described therein.

14 SMS & Text Messaging Consent

If you provide a mobile phone number during registration or in your account settings, you may opt in to receive SMS/text messages from IVAS Corp. By opting in, you consent to receive text messages related to:

• Account security alerts (e.g., suspicious activity, login from new device).
• Service notifications (e.g., API key expiration, plan changes).
• Billing reminders (e.g., payment failures, upcoming renewals).

Message frequency: Message frequency varies based on account activity. Typically 1–5 messages per month.

Message and data rates: Standard message and data rates may apply depending on your wireless carrier and plan.

Opt out: You may opt out of SMS messages at any time by replying STOP to any message, toggling off SMS notifications in your account settings, or emailing admin@ivas.dev. Opting out of SMS does not affect your ability to use the Service.

Help: Reply HELP to any message for support information, or contact admin@ivas.dev.

IVAS Corp will not share your phone number with third parties for marketing purposes. SMS is provided in compliance with the Telephone Consumer Protection Act (TCPA). We do not send marketing or promotional text messages.

15 Limitation of Liability

To the maximum extent permitted by applicable law:

• No consequential damages: IVAS Corp shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill, regardless of whether such damages were foreseeable or whether IVAS Corp was advised of the possibility of such damages.
• Liability cap: IVAS Corp's total aggregate liability for all claims arising from or related to the Service shall not exceed the total fees you paid to IVAS Corp during the twelve (12) months immediately preceding the event giving rise to the claim.
• "As is" disclaimer: The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

These limitations apply even if a remedy fails of its essential purpose.

16 Termination

By you: You may cancel your subscription and close your account at any time through the dashboard or by emailing admin@ivas.dev. Upon cancellation, your access continues until the end of the current billing period. After that, your account transitions to an inactive state and data retention follows the same 90-day policy described in Section 4.

By IVAS Corp: We may suspend or terminate your account immediately, without prior notice, if:

• You violate these Terms, including the Acceptable Use policy.
• Your use of the Service poses a security risk to us or other users.
• We are required to do so by law or legal process.
• Your account has been inactive for more than 12 consecutive months.

Upon termination for cause, no refunds or credits will be issued. You may request an export of Your Data within 30 days of termination. After 30 days, Your Data will be deleted in accordance with our data retention practices.

Survival: Sections 11 (Intellectual Property), 12 (Data Ownership), 15 (Limitation of Liability), and 17 (Dispute Resolution) survive termination of these Terms.

17 Dispute Resolution

Governing law: These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-law principles.

Binding arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in the State of Wyoming, or remotely if both parties agree. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver: You agree to resolve disputes with IVAS Corp on an individual basis only. You waive any right to participate in a class action, class arbitration, or any other representative proceeding.

Exceptions: Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights or prevent imminent harm, without first submitting to arbitration.

Informal resolution first: Before initiating arbitration, you agree to contact us at admin@ivas.dev and attempt to resolve the dispute informally for at least 30 days.

18 Modification of Terms

IVAS Corp reserves the right to modify these Terms at any time. When we make material changes:

• We will provide at least 30 days' notice before the changes take effect.
• Notice will be sent to the email address associated with your account and posted on this page with an updated "Last Updated" date.
• Material changes include modifications to pricing, data handling practices, liability terms, or dispute resolution procedures.

Your continued use of the Service after the 30-day notice period constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and close your account before the changes take effect.

19 Contact Information

If you have questions about these Terms, your account, or anything else, reach us at:

For legal notices, please use the email address above with the subject line "Legal Notice."